How is sales tax calculated on my order?
The price does not include import tax , customs of your country may charge tax.
Could I pay by credit card?
Of course you can! You can pay by credit card, even if you do not have a Paypal account.
Is my payment information safe?
When paying, it will jump to Paypal's website, you only enter information on Paypal's website. Paypal is a long-standing and professional Internet payment service provider, and its security has always been well received.
Do You Ship Internationally?
We can ship to dozens of countries. In fact, we have processed thousands of overseas orders in the past few years.
How can I track my order?
After you place an order, you will receive a series of order status emails, including logistics information, and you can track your parcel through the logistics code.
How long does the shipping takes?
The transportation time depends on the distance and the situation of international cargo flights, as well as the situation of the route area. Strikes, wars, and public health events all make transportation longer. Usually, the transportation time is 20-35 days.
Can I modify the delivery address?
If you must modify the delivery address, please contact us by phone or email as soon as possible. If the parcel has not been sent, the address modification is free; if the parcel has been sent, the courier company will charge a $10 fee, which needs to be paid by the buyer.
Do you provide maintenance service for a certain period?
Yes, we provide one-year maintenance service. If parts is damaged under normal use, replacement parts are free (excluding worn parts such as burrs, bearings, wooden balls). After one year, replacement parts can be purchased in the store. Most users can replace parts after watching instructional videos.
Could I return the goods?
Once the goods are shipped, they can not be recovered halfway. If a refund is required, please ship it back to us after receive the parcel, and we will process a refund for you after receiving it safely. You can request a return and refund within one week of receiving the item. The state of the product should be complete, including the original packaging, and there should be no scratches or other damage. If the buyer initiates a refund without a reason, the shipping cost of the shipping will be paid by the buyer. To return an item to us, Please communicate with us via email first：firstname.lastname@example.org So that we can find where the problem is and solve it.
How long will my refund take?
When we receive and confirm that the item is intact, your payment will be returned via Paypal within one week.
Is there a Refund fee?
We use Paypal’s collection service, and Paypal charges a handling fee of 4.4%+US $0.3. When the refund occurs, Paypal will not refund the handling fee. We believe that the handling fee of Paypal should be borne by the party at fault. When the goods are not delivered, because we are not at fault, the handling fee of Paypal is borne by the buyer, that is to say, we will only return the money other than the handling fee of Paypal. If the goods have been shipped and there are no quality problems, the freight and handling charges of Paypal will be deducted from the refund. We will refund all the money for the refund due to quality problems.